Return & Refund Policy

At GlowStatic, each product is made especially for you when your order is placed. Because our products are made to order, we generally do not accept returns or exchanges for buyer's remorse, change of mind, or selecting the wrong size or color.

Please review product descriptions, sizing information, colors, and your shipping address carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please let us know as soon as possible.

Claims should be submitted within 30 days of receiving your order.

Please include:

• Your order number

• A description of the problem

• Clear photos showing the item and the issue

Once the issue has been reviewed and approved, a replacement or refund may be provided as appropriate.

Please do not return or mail an item back unless you have first received return instructions.

Returns & Exchanges

Because GlowStatic products are created on demand, we do not accept returns or exchanges because of:

• Change of mind or buyer's remorse

• Ordering the wrong size

• Ordering the wrong color

• Accidental purchases

If you are purchasing an item with size options, please review the product's sizing information before ordering.

Lost Packages

If your package appears to have been lost in transit, please report the issue within 30 days of the estimated delivery date so the shipment can be investigated.

Packages marked as delivered by the shipping carrier may require additional investigation and are not automatically eligible for replacement or refund.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

Please double-check your shipping information before completing your purchase.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

European Union Customers

If your order is being shipped to the European Union, you may have additional cancellation or return rights under applicable consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be excluded.

Questions or Order Problems

If you experience a problem with your GlowStatic order, please use the contact form on our website and include your order number and details about the issue.

We'll review the information and provide the appropriate next steps.

Thank you for supporting GlowStatic and original, made-to-order designs.