Shipping Policy

Order Processing

GlowStatic products are made to order especially for you. Because each item is produced after your order is placed, please allow time for production before your order ships.

Most orders are typically fulfilled within 2–5 business days, although production times may vary depending on the product, order volume, and fulfillment location.

Shipping & Delivery

Shipping times vary depending on your location, the product ordered, and the fulfillment facility.

Estimated delivery dates shown during checkout are estimates and are not guaranteed. Once your order has shipped, you will receive tracking information when available.

Please keep in mind that carrier delays, weather, holidays, customs, and other circumstances outside our control may occasionally affect delivery times.

Multiple Packages

Some GlowStatic products may be produced at different fulfillment facilities. If you order multiple items, your order may arrive in separate packages and at different times.

Don't worry if everything doesn't arrive together—you may receive separate tracking information for each shipment.

Shipping Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address. GlowStatic cannot guarantee replacement or reimbursement for orders delivered incorrectly because of an address entered incorrectly at checkout.

International Orders

International shipping availability and delivery times vary by destination.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. When applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, please contact GlowStatic through the contact form on our website as soon as possible.

For lost shipments, please contact us within 30 days of the estimated delivery date.

For damaged, defective, or incorrect items, please contact us within 30 days of receiving your order and include your order number, a description of the issue, and clear photos when applicable.

Please do not send an item back unless you have first received return instructions.